Privacy Policy

At EMS Collections, we respect your privacy and are committed to protecting your personal information.

Information We Collect

When you place an order or contact us, we may collect:

  • Name

  • Phone number

  • Email address

  • Shipping & billing address

  • Payment-related details (processed securely via third-party gateways)

How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Communicate order updates

  • Respond to inquiries and customer support

  • Improve our services and user experience

Data Protection

Your personal data is kept secure and is never sold or shared with unauthorized third parties.

Third-Party Services

We may use trusted third-party services (payment processors, delivery partners) strictly to fulfill your order.

Contact

For any privacy-related concerns, contact us at:
📧 emscollectionorganics@gmail.com

Terms & Conditions – EMS Collections

By using our website or placing an order, you agree to the following terms.

Orders & Payments

  • All orders are subject to availability and confirmation.

  • Prices are listed in PKR and may change without notice.

  • Payments must be completed before order processing.

Shipping & Delivery

  • Delivery timelines are estimates and may vary due to logistics or unforeseen delays.

  • EMS Collections is not responsible for delays caused by courier services.

Returns & Refunds

  • Returns are accepted only for damaged or incorrect items.

  • Any return request must be made within 48 hours of delivery.

  • Refunds (if applicable) are processed after inspection.

Product Information

We strive for accuracy, but slight variations in color or packaging may occur.

Limitation of Liability

EMS Collections shall not be liable for indirect or incidental damages arising from product use or website access.

Governing Law

These terms are governed by the laws of Pakistan.

Contact

For questions or support, email us at:
📧 emscollectionorganics@gmail.com